Returns & refunds

Easy, transparent returns

We want you to love every La Nuit product. If something isn't right, here's how to request a return, and how refunds work for each of our lines.

Our return policies, by product line

  • Framed art, made to order

    Final sale
    • For hygiene reasons, this line is not eligible for returns once delivered
    Each print is cut, mounted and framed to order in the size and frame colour you choose, so we cannot take it back if you change your mind. If it arrives damaged, or the size or frame is not what you ordered, photograph the box and the piece before unpacking further and email info@lanuit.me within 48 hours of delivery. We replace it and cover the shipping both ways.

  • Blindfolds and accessories, sealed returns only

    Returns accepted
    • 14 days to request after delivery
    • Must be sealed & unused for hygiene
    • Return shipping: customer pays· approx. AED 25.0
    Worn against the eyes and skin, so a blindfold can be returned only with its packaging unopened and the seal intact. Once opened it is final sale. If yours arrives with torn lace, a loose ribbon or any other fault, email info@lanuit.me within 48 hours and we replace it at our cost.

  • Intimate wellness devices, sealed returns only

    Returns accepted
    • 14 days to request after delivery
    • Must be sealed & unused for hygiene
    • Return shipping: customer pays· approx. AED 25.0
    For hygiene and safety, a device can be returned only with its packaging unopened and the seal intact. Once opened it is final sale. If a device is faulty on arrival, email info@lanuit.me within 48 hours with your order number and a short description or video: we replace it and cover the return shipping.

Request a return

Fill out the form below. We'll review your request and respond within 1 business day with next steps.

From your confirmation email, starts with #.

Used to confirm you're within the return window.

Start typing a product name to pick it from the list, or type your own. Add the qty and the price you paid.

Attach photos

Optional but recommended, photos speed up approval significantly, especially for damage or wrong-item cases.

Each photo up to 5MB · JPG / PNG / HEIC. If you have more photos, reply to our confirmation email and we'll add them to your case.

Required for products marked "must be sealed & unused" above. Opened or used intimate-care products cannot be refunded for hygiene reasons.

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